Delivery & Shipping Policy

MOOI NATUS COSMETICS SHOP

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Shipping Coverage

We currently ship orders nationwide within the Philippines.

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Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Processing time does not include shipping or transit time.

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Shipping Courier

All orders are shipped via:

GoGo Express Philippines

Courier availability and delivery schedules may vary depending on the delivery location.

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Estimated Delivery Time

Metro Manila: 2–5 business days

Provincial Areas: 3–10 business days

Delivery times are estimates and may be affected by weather conditions, courier delays, or remote-area locations.

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Shipping Fees

Shipping fees are calculated at checkout based on destination, parcel weight, and GoGo Express rates.

Any additional charges imposed by the courier, such as remote area fees, will be shouldered by the customer.

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Order Tracking

Once your order has been shipped, a GoGo Express tracking number will be sent via email or message so you can monitor your delivery status.

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Failed or Unsuccessful Deliveries

Failed deliveries due to incorrect address, incomplete information, or unavailability of the recipient may result in additional re-delivery fees.
These fees will be charged to the customer.

Please ensure all shipping details are correct before completing your order.

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Damaged, Missing, or Incorrect Items

Please inspect your order immediately upon receipt.

Any damaged, missing, or incorrect items must be reported within 48 hours of delivery.
Clear photos of the parcel and items are required for verification.

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Contact Information

For delivery and shipping concerns, please contact:

MOOI NATUS COSMETICS SHOP
Email: info@mooinatuscosmetics.com

Tel. : +639626551523 / +639066153256