Mooi Natus Cosmetics – Refund and Return Policy

At Mooi Natus Cosmetics, we are committed to providing high-quality, natural skincare products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below:

1. Returns

We want you to love our products, but if you’re not fully satisfied, you may return unopened, unused products within 7 days of receiving your order. Please ensure the following conditions are met for returns:

Item(s) must be unopened and in original condition.

Return request must be made within 7 days of receiving the product.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).

How to initiate a return:

Please contact us at mooi.cosmetics.co@gmail.com with your order number and reason for return.

We will provide instructions for the return process.

2. Refunds

Once we receive and inspect the returned product(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

Please note:

Shipping charges are non-refundable.

If the return does not meet our return policy conditions (e.g., opened or used products), we reserve the right to refuse a refund.

3. Defective or Damaged Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at mooi.cosmetics.co@gmail.com with your order number, photos of the damaged item(s), and details of the issue. We will provide a replacement or full refund at no additional cost to you.

4. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original product (following the return policy above) and place a new order for the desired item.

5. Non-Returnable Items

For hygienic reasons, opened skincare products (such as lotions, creams, and facial products) are non-returnable unless they are defective or damaged upon arrival.

6. Order Cancellation

If you wish to cancel an order, please contact us immediately at mooi.cosmetics.co@gmail.com. Once the order has been processed or shipped, we may not be able to cancel it. Please check your order status before contacting us.

7. Customer Support

If you have any questions or concerns about your order or our policy, please reach out to our customer support team at mooi.cosmetics.co@gmail.com. We are happy to assist you!

Thank you for choosing Mooi Natus Cosmetics! We appreciate your trust in our products and are here to help make your experience as smooth and satisfying as possible